AIS Resources for CDW Account Managers
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AIS-CDW Partnership Overview
All Information Services, Inc. was founded in 2002 and has been a CDW IT Services Partner since 2015.
Getting Started:
- CDW AM Engages an AIS Channel Account Manager(CAM) to discuss Customer Services Needs
- AIS CAM works with CDW AM on quoting Customer Services Needs. AIS CAM sends pricing charged to CDW to CDW AM, CDW AM adds markup for final pricing to Customer
AIS Services Sales Models:
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Standard:
- If Customer is interested in moving forward, AIS CAM sends Partner-SOW to CDW AM
- Note: The Partner-SOW(PSOW) pricing is the amount AIS charges CDW
- CDW AM submits Partner-SOW to CDW IT Requestor Console to request EDC(s) to be created
- CDW Contract Specialist Team sends Customer-SOW to CDW AM, CDW AM works with Customer to sign the Customer-SOW
- CDW AM places order for EDC, then CDW Purchasing Team issues a Purchase Order(PO) to AIS, which authorizes AIS to start work
- Customer pays CDW, CDW pays AIS
- If Customer is interested in moving forward, AIS CAM sends Partner-SOW to CDW AM
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Reseller:
- If Customer is interested in moving forward, AIS CAM sends AIS Master Services Agreement(MSA) and AIS SOW to Customer
- Note: The AIS SOW sent to Customer does NOT include Pricing
- AIS CAM sends Customer-signed AIS SOW and AIS Price Quote to CDW AM
- CDW AM submits both to CDW IT Requestor Console to request EDC(s) to be created
- CDW AM sends CDW Price Quote to Customer for approval
- If Customer approved, CDW AM places order for EDC
- CDW Purchasing Team issues a Purchase Order(PO) to AIS, which authorizes AIS to start work
- Customer pays CDW, CDW pays AIS
- If Customer is interested in moving forward, AIS CAM sends AIS Master Services Agreement(MSA) and AIS SOW to Customer
Pricing Options
Services Statement of Work(SOW) Pricing Options Block Hours Overview: A specific number of professional services labor hours that are consumed at multipliers according to labor skill tier level (Details in SOW Template) CDW AM Pricing: AIS sells to CDW at $100 per Block Hour. CDW AM adds markup at their discretion (typically 15%-25%) then provides final pricing to Customer. Notes: Invoicing/Billing is per SOW Project Milestones Suggested minimum initial quantity is 25 Block Hours Block Hours are valid for up to 1-year from date of signed SOW Common Use Cases: Projects, On-Going Support Fixed Fee Overview: A specific price for a specific Scope of Services with a limit on total number of hours.
SOW Process
Tech-enabled focus on delivering new methodologies through traditional engagement structure
Frequently Asked Questions
Frequently Asked Questions What version of ITIL do you practice? AIS Practices ITIL Version 4. Are the monthly blocks of time only available for responding to help tickets, or can they be used to help with ad-hoc projects such as the implementation of software, or hardware or some other initiative? Typically monthly support block hours are used only for support, but in certain circumstances we can use the unused block hours for a project and then Time and material for overages at the standard house rates.
List of Services
Audio/Visual: Projector Installations Digital Signage Solutions Digital Signage Installations AV projects Compliance: PCI Compliance PCI Compliant Audits PCI Solutions PCI Managed Services HIPAA compliance Certified Data Destruction Consulting: ERP Solution ERP Support ISP Consulting Education-Specific: Smartboard Installs Whiteboard Installs Managed Services: Print Management Software Management 24X7 Help Desk Support Desktop Support Network Security Monitoring End User Monitoring Proactive Network Performance and Security Monitoring Firewall Management Infrastructure and Networking: